Table of Content

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview
4.1. Introduction
4.2. Business Process Outsourcing Market, by Region

5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increasing adoption of BPO services in the telecommunications sector and growth of data centers
5.1.1.2. Growing support from government and non-government organizations for BPO deployment
5.1.1.3. Rise in the number of IT companies coupled with rapid industrialization
5.1.2. Restraints
5.1.2.1. High initial investments
5.1.3. Opportunities
5.1.3.1. Advanced technologies such as analytics, big data, cloud computing, and artificial intelligence (AI) to provide comprehensive BPO services
5.1.3.2. Rising number of small- and medium-sized enterprises changing towards adopting outsourcing services
5.1.4. Challenges
5.1.4.1. Issues related to confidentiality and intellectual property rights
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework

6. Business Process Outsourcing Market, by Service Type
6.1. Introduction
6.2. Customer Services
6.3. Finance & Accounting
6.4. Human Resource
6.5. KPO
6.6. Procurement

7. Business Process Outsourcing Market, by End use
7.1. Introduction
7.2. BFSI
7.3. Healthcare
7.4. IT & Telecommunications
7.5. Manufacturing
7.6. Retail

8. Americas Business Process Outsourcing Market
8.1. Introduction
8.2. Argentina
8.3. Brazil
8.4. Canada
8.5. Mexico
8.6. United States

9. Asia-Pacific Business Process Outsourcing Market
9.1. Introduction
9.2. Australia
9.3. China
9.4. India
9.5. Indonesia
9.6. Japan
9.7. Malaysia
9.8. Philippines
9.9. Singapore
9.10. South Korea
9.11. Taiwan
9.12. Thailand
9.13. Vietnam

10. Europe, Middle East & Africa Business Process Outsourcing Market
10.1. Introduction
10.2. Denmark
10.3. Egypt
10.4. Finland
10.5. France
10.6. Germany
10.7. Israel
10.8. Italy
10.9. Netherlands
10.10. Nigeria
10.11. Norway
10.12. Poland
10.13. Qatar
10.14. Russia
10.15. Saudi Arabia
10.16. South Africa
10.17. Spain
10.18. Sweden
10.19. Switzerland
10.20. Turkey
10.21. United Arab Emirates
10.22. United Kingdom

11. Competitive Landscape
11.1. FPNV Positioning Matrix
11.2. Market Share Analysis, By Key Player
11.3. Competitive Scenario Analysis, By Key Player

12. Competitive Portfolio
12.1. Key Company Profiles
12.1.1. Accenture PLC
12.1.2. ADP, Inc.
12.1.3. Amdocs Group
12.1.4. Capgemini SE
12.1.5. CBRE Group, Inc.
12.1.6. Cognizant Technology Solutions
12.1.7. Concentrix Corporation
12.1.8. ExlService Holdings, Inc.
12.1.9. Genpact LLC
12.1.10. HCL Technologies Limited
12.1.11. Helpware
12.1.12. Helpware Inc.
12.1.13. Humania BPO by Telus International Company
12.1.14. Infosys Ltd.
12.1.15. International Business Machines Corporation
12.1.16. INTERSA
12.1.17. NCR Corporation
12.1.18. Octopus Tech Solutions Pvt. Ltd.
12.1.19. Plaxonic Technologies
12.1.20. Sodexo
12.1.21. TD Synnex
12.1.22. Triniter
12.1.23. TTEC Holdings, Inc.
12.1.24. Unity Communications
12.1.25. Wipro Limited
12.2. Key Product Portfolio

13. Appendix
13.1. Discussion Guide
13.2. License & Pricing



List of Figures

FIGURE 1. BUSINESS PROCESS OUTSOURCING MARKET RESEARCH PROCESS
FIGURE 2. BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2023 VS 2030
FIGURE 3. BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. BUSINESS PROCESS OUTSOURCING MARKET DYNAMICS
FIGURE 7. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2023 VS 2030 (%)
FIGURE 8. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2023 VS 2030 (%)
FIGURE 10. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 12. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 14. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 16. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. BUSINESS PROCESS OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 20. BUSINESS PROCESS OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2023

List of Tables

TABLE 1. BUSINESS PROCESS OUTSOURCING MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018–2023
TABLE 3. BUSINESS PROCESS OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. GLOBAL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
TABLE 5. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 6. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY CUSTOMER SERVICES, BY REGION, 2018-2030 (USD MILLION)
TABLE 7. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY FINANCE & ACCOUNTING, BY REGION, 2018-2030 (USD MILLION)
TABLE 8. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HUMAN RESOURCE, BY REGION, 2018-2030 (USD MILLION)
TABLE 9. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY KPO, BY REGION, 2018-2030 (USD MILLION)
TABLE 10. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY PROCUREMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 11. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 12. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
TABLE 13. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
TABLE 14. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY IT & TELECOMMUNICATIONS, BY REGION, 2018-2030 (USD MILLION)
TABLE 15. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
TABLE 16. BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY RETAIL, BY REGION, 2018-2030 (USD MILLION)
TABLE 17. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 18. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 19. AMERICAS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 20. ARGENTINA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 21. ARGENTINA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 22. BRAZIL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 23. BRAZIL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 24. CANADA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 25. CANADA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 26. MEXICO BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 27. MEXICO BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 28. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 29. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 30. UNITED STATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 31. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 32. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 33. ASIA-PACIFIC BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 34. AUSTRALIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 35. AUSTRALIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 36. CHINA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 37. CHINA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 38. INDIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 39. INDIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 40. INDONESIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 41. INDONESIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 42. JAPAN BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 43. JAPAN BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 44. MALAYSIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 45. MALAYSIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 46. PHILIPPINES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 47. PHILIPPINES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 48. SINGAPORE BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 49. SINGAPORE BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 50. SOUTH KOREA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 51. SOUTH KOREA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 52. TAIWAN BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 53. TAIWAN BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 54. THAILAND BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 55. THAILAND BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 56. VIETNAM BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 57. VIETNAM BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 58. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 59. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 60. EUROPE, MIDDLE EAST & AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 61. DENMARK BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 62. DENMARK BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 63. EGYPT BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 64. EGYPT BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 65. FINLAND BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 66. FINLAND BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 67. FRANCE BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 68. FRANCE BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 69. GERMANY BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 70. GERMANY BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 71. ISRAEL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 72. ISRAEL BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 73. ITALY BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 74. ITALY BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 75. NETHERLANDS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 76. NETHERLANDS BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 77. NIGERIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 78. NIGERIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 79. NORWAY BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 80. NORWAY BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 81. POLAND BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 82. POLAND BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 83. QATAR BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 84. QATAR BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 85. RUSSIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 86. RUSSIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 87. SAUDI ARABIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 88. SAUDI ARABIA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 89. SOUTH AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 90. SOUTH AFRICA BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 91. SPAIN BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 92. SPAIN BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 93. SWEDEN BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 94. SWEDEN BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 95. SWITZERLAND BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 96. SWITZERLAND BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 97. TURKEY BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 98. TURKEY BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 99. UNITED ARAB EMIRATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 100. UNITED ARAB EMIRATES BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 101. UNITED KINGDOM BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY SERVICE TYPE, 2018-2030 (USD MILLION)
TABLE 102. UNITED KINGDOM BUSINESS PROCESS OUTSOURCING MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
TABLE 103. BUSINESS PROCESS OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2023
TABLE 104. BUSINESS PROCESS OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2023
TABLE 105. BUSINESS PROCESS OUTSOURCING MARKET LICENSE & PRICING