Table of Content

Chapter 1 Introduction
Study Goals and Objectives
Reasons for Doing This Study
Scope of Report
Methodology
Information Sources
Geographic Breakdown
Market Segmentation

Chapter 2 Summary and Highlights
Market Outlook
Market Summary
Chapter 3 Market Overview

Overview
Types of Healthcare BPO Services
Advantages of Healthcare BPO Services
Outsourcing Approaches
Technological Analysis
Regulatory Scenario
Market Dynamics
Market Drivers
Market Restraints
Market Challenges
Market Opportunities
Macroeconomic Factors
Impact of COVID-19 on the Market for Healthcare BPO Services

Chapter 4 Market Breakdown by Type of Service and End User
Global Market for Healthcare BPO by Type of Service
Provider Outsourcing Services
Payer Outsourcing Services
Others
Global Market for Healthcare BPO, by End Users
Healthcare Providers
Healthcare Payers
Others

Chapter 5 Market Breakdown by Region
Overview
North America
Europe
Asia-Pacific
Rest of the World

Chapter 6 ESG Perspective
Key ESG Issues in the Healthcare BPO Industry
Carbon Footprint/Environmental Impact
Energy Consumption
Resource Consumption
Reduced Impact on Infrastructure
Healthcare BPO ESG Performance Analysis
Environmental Performance
Social Performance
Governance Performance
Case Study

Chapter 7 Competitive Landscape
Introduction
Leading Companies
Accenture
IBM Corp.
Cognizant

Chapter 8 Company Profiles
ACCENTURE
COGNIZANT
FLATWORLD SOLUTIONS INC.
GEBBS
GENPACT LTD.
IBM CORP.
INVENSIS TECHNOLOGIES PVT LTD.
IQVIA INC.
SUTHERLAND
WNS (HOLDINGS) LTD.

Chapter 9 Appendix: Acronyms



List of Figures


Figure A : Methodology Adopted for the Global Market for Healthcare BPO
Summary Figure : Global Market Shares of Healthcare BPO, by Region, 2022
Figure 1 : Types of Healthcare BPO Services
Figure 2 : Global Market Shares of Healthcare BPO, by Type of Service, 2022
Figure 3 : Global Market Shares of Provider Outsourcing Services in Healthcare BPO, by Region, 2022
Figure 4 : Global Market Shares of Payer Outsourcing Services in Healthcare BPO, by Region, 2022
Figure 5 : Global Market Shares of Other Outsourcing Services in Healthcare BPO, by Region, 2022
Figure 6 : Global Market Shares of Healthcare BPO, by End User, 2022
Figure 7 : Global Market Shares for Healthcare Provider End Users of Healthcare BPO, by Region, 2022
Figure 8 : Global Market Shares for Healthcare Payer End Users of Healthcare BPO, by Region, 2022
Figure 9 : Global Market Shares for Other End Users of Healthcare BPO, by Region, 2022
Figure 10 : Global Market Shares of Healthcare BPO, by Region, 2022
Figure 11 : North American Market Shares of Healthcare BPO, by Type of Service, 2022
Figure 12 : North American Market Shares of Healthcare BPO, by End User, 2022
Figure 13 : European Market Shares of Healthcare BPO, by Type of Service, 2022
Figure 14 : European Market Shares of Healthcare BPO, by End User, 2022
Figure 15 : Asia-Pacific Market Shares of Healthcare BPO, by Type of Service, 2022
Figure 16 : Asia-Pacific Market Shares of Healthcare BPO, by End User, 2022
Figure 17 : RoW Market Shares of Healthcare BPO, by Type of Service, 2022
Figure 18 : RoW Market Shares of Healthcare BPO, by End User, 2022

List of Tables


Summary Table : Global Market for Healthcare BPO, by Region, Through 2028
Table 1 : Global Market for Healthcare BPO, by Type of Service, Through 2028
Table 2 : Global Market for Provider Outsourcing Services in Healthcare BPO, by Region, Through 2028
Table 3 : Global Market for Payer Outsourcing Services in Healthcare BPO, by Region, Through 2028
Table 4 : Global Market for Other Outsourcing Services in Healthcare BPO, by Region, Through 2028
Table 5 : Global Market for Healthcare BPO, by End User, Through 2028
Table 6 : Global Market for Healthcare BPO for Healthcare Provider End Users, by Region, Through 2028
Table 7 : Global Market for Healthcare BPO for Healthcare Payer End Users, by Region, Through 2028
Table 8 : Global Market for Healthcare BPO for Other End Users, by Region, Through 2028
Table 9 : Global Market for Healthcare BPO, by Region, Through 2028
Table 10 : North American Market for Healthcare BPO, by Type of Service, Through 2028
Table 11 : North American Market for Healthcare BPO, by End User, Through 2028
Table 12 : European Market for Healthcare BPO, by Type of Service, Through 2028
Table 13 : European Market for Healthcare BPO, by End User, Through 2028
Table 14 : Asia-Pacific Market for Healthcare BPO, by Type of Service, Through 2028
Table 15 : Asia-Pacific Market for Healthcare BPO, by End User, Through 2028
Table 16 : RoW Market for Healthcare BPO, by Type of Service, Through 2028
Table 17 : RoW Market for Healthcare BPO, by End User, Through 2028
Table 18 : Environmental Metrics for the Healthcare BPO Industry
Table 19 : Social Metrics for the Healthcare BPO Industry
Table 20 : Governance Metrics for the Healthcare BPO Industry
Table 21 : Market Ranking of Top Healthcare BPO Market Players, 2022
Table 22 : Accenture: Service Offering
Table 23 : Cognizant: Service Offering
Table 24 : Flatworld Solutions Inc.: Service Offerings
Table 25 : Gebbs: Service Offering
Table 26 : Gebbs: Recent Developments, 2023
Table 27 : Genpact: Service Offering
Table 28 : IBM Corp.: Service Offering
Table 29 : Invensis Technology Pvt Ltd.: Service Offering
Table 30 : IQVIA Inc.: Solution Offering
Table 31 : Sutherland: Service Offering
Table 32 : WNS (Holdings) Ltd.: Service Offering
Table 33 : Acronyms Used in This Report