Table of Content



Chapter 1. Methodology & Scope

1.1. Methodology

1.1.1. Initial data exploration

1.1.2. Statistical model and forecast

1.1.3. Industry insights and validation

1.1.4. Scope

1.1.5. Definition

1.1.6. Methodology and research parameters

1.2. Data Sources

1.2.1. Primary

1.2.2. Secondary

Chapter 2. Executive Summary

2.1. Chatbot industry 360º synopsis, 2013 - 2024

2.1.1. Business trends

2.1.2. Regional trends

2.1.3. Application trends

2.1.4. Interface trends

2.1.5. End-use trends

2.1.6. Type trends

2.1.7. Deployment model trends

Chapter 3. Chatbot Market Industry Insights

3.1. Introduction

3.2. Industry segmentation

3.3. Industry landscape, 2013 - 2024

3.4. Industry ecosystem analysis

3.5. Industry evolution

3.6. Industry architecture

3.7. Chatbot Vs virtual assistant

3.8. Market news

3.9. Regulatory landscape

3.9.1. General Data Protection Regulation (GDPR)

3.9.2. China Data Privacy Standard

3.9.3. California Online Privacy Protection Act (CalOPPA)

3.9.4. Personal Data Protection Act 2012

3.9.5. German Bundesdatenschutzgesetz (BDSG)

3.9.6. Federal Information Security Management Act (FISMA)

3.10. Technology & innovation landscape

3.10.1. Technological advancements in AI

3.10.2. Advancement and innovation in NLP

3.10.3. Pattern recognition and image detection

3.10.4. Predictive analytics

3.11. Industry impact forces

3.11.1. Growth drivers

3.11.1.1. Enhanced customer service

3.11.1.2. Emergence of messaging platforms

3.11.1.3. Reduction in chatbot development costs

3.11.1.4. Increasing usage of chatbots for marketing and sales

3.11.1.5. Capital investments in chatbot technology

3.11.1.6. Increasing use of chatbots in e-commerce sector

3.11.1.7. Advancements in AI, NLP and cloud computing technologies

3.11.2. Industry pitfalls & challenges

3.11.2.1. Lack of awareness among businesses

3.11.2.2. Security and privacy issues

3.11.2.3. Dialects, question formation and speech recognition

3.11.2.4. Not for every business

3.12. Growth potential analysis

3.13. Porter’s analysis

3.14. PESTEL analysis

Chapter 4. Competitive Landscape

4.1. Introduction

4.2. Company market share, 2017

4.3. Major market players, 2017

4.3.1. Baidu

4.3.2. Facebook

4.3.3. Google

4.3.4. IBM Watson

4.3.5. Nuance

4.3.6. LivePerson

4.3.7. Microsoft

4.4. Innovation leaders, 2017

4.4.1. Botsify

4.4.2. Bold360

4.4.3. Chatfuel.

4.4.4. ChattyPeople

4.4.5. Helpshift

4.4.6. ManyChat.

4.5. Other prominent vendors

Chapter 5. Chatbot Market, By Application

5.1. Key trends, by application

5.2. Customer service

5.2.1. Market estimates and forecast, 2013 - 2024

5.2.2. Market estimates and forecast, by region, 2015 - 2024

5.3. Social media

5.3.1. Market estimates and forecast, 2013 - 2024

5.3.2. Market estimates and forecast, by region, 2013 - 2024

5.4. Payment/order processing

5.4.1. Market estimates and forecast, 2013 - 2024

5.4.2. Market estimates and forecast, by region, 2013 - 2024

5.5. Marketing

5.5.1. Market estimates and forecast, 2013 - 2024

5.5.2. Market estimates and forecast, by region, 2013 - 2024

5.6. Others

5.6.1. Market estimates and forecast, 2013 - 2024

5.6.2. Market estimates and forecast, by region, 2013 - 2024

Chapter 6. Chatbot Market, By Interface

6.1. Key trends, by interface

6.2. Standalone

6.2.1. Market estimates and forecast, 2013 - 2024

6.2.2. Market estimates and forecast, by region, 2013 - 2024

6.3. Web-based

6.3.1. Market estimates and forecast, 2013 - 2024

6.3.2. Market estimates and forecast, by region, 2013 - 2024

6.4. Third-party

6.4.1. Market estimates and forecast, 2013 - 2024

6.4.2. Market estimates and forecast, by region, 2013 - 2024

Chapter 7. Chatbot Market, By Type

7.1. Key trends, by type

7.2. Rule-based

7.2.1. Market estimates and forecast, 2013 - 2024

7.2.2. Market estimates and forecast, by region, 2013 - 2024

7.3. AI-based

7.3.1. Market estimates and forecast, 2013 - 2024

7.3.2. Market estimates and forecast, by region, 2013 - 2024

Chapter 8. Chatbot Market, By Deployment Model

8.1. Key trends, by deployment model

8.2. On-premise

8.2.1. Market estimates and forecast, 2013 - 2024

8.2.2. Market estimates and forecast, by region, 2013 - 2024

8.3. Cloud

8.3.1. Market estimates and forecast, 2013 - 2024

8.3.2. Market estimates and forecast, by region, 2013 - 2024

Chapter 9. Chatbot Market, By End-Use

9.1. Key trends, by end-use

9.2. BFSI

9.2.1. Market estimates and forecast, 2013 - 2024

9.2.2. Market estimates and forecast, by region, 2013 - 2024

9.3. Media and entertainment

9.3.1. Market estimates and forecast, 2013 - 2024

9.3.2. Market estimates and forecast, by region, 2013 - 2024

9.4. Healthcare

9.4.1. Market estimates and forecast, 2013 - 2024

9.4.2. Market estimates and forecast, by region, 2013 - 2024

9.5. E-commerce

9.5.1. Market estimates and forecast, 2013 - 2024

9.5.2. Market estimates and forecast, by region, 2013 - 2024

9.6. Retail

9.6.1. Market estimates and forecast, 2013 - 2024

9.6.2. Market estimates and forecast, by region, 2013 - 2024

9.7. Travel and tourism

9.7.1. Market estimates and forecast, 2013 - 2024

9.7.2. Market estimates and forecast, by region, 2013 - 2024

9.8. Others

9.8.1. Market estimates and forecast, 2013 - 2024

9.8.2. Market estimates and forecast, by region, 2013 - 2024

Chapter 10. Chatbot Market, By Region

10.1. Key trends, by region

10.2. North America

10.2.1. Market estimates and forecast, 2013-2024

10.2.2. Market estimates and forecast, by application, 2013-2024

10.2.3. Market estimates and forecast, by interface, 2013-2024

10.2.4. Market estimates and forecast, by end-use, 2013-2024

10.2.5. Market estimates and forecast, by type, 2013-2024

10.2.6. Market estimates and forecast, by deployment model, 2013-2024

10.2.7. U.S.

10.2.7.1. Market estimates and forecast, 2013-2024

10.2.7.2. Market estimates and forecast, by application, 2013-2024

10.2.7.3. Market estimates and forecast, by interface, 2013-2024

10.2.7.4. Market estimates and forecast, by end-use, 2013-2024

10.2.7.5. Market estimates and forecast, by type, 2013-2024

10.2.7.6. Market estimates and forecast, by deployment model, 2013-2024

10.2.8. Canada

10.2.8.1. Market estimates and forecast, 2013-2024

10.2.8.2. Market estimates and forecast, by application, 2013-2024

10.2.8.3. Market estimates and forecast, by interface, 2013-2024

10.2.8.4. Market estimates and forecast, by end-use, 2013-2024

10.2.8.5. Market estimates and forecast, by type, 2013-2024

10.2.8.6. Market estimates and forecast, by deployment model, 2013-2024

10.3. Europe

10.3.1. Market estimates and forecast, 2013-2024

10.3.2. Market estimates and forecast, by application, 2013-2024

10.3.3. Market estimates and forecast, by interface, 2013-2024

10.3.4. Market estimates and forecast, by end-use, 2013-2024

10.3.5. Market estimates and forecast, by type, 2013-2024

10.3.6. Market estimates and forecast, by deployment model, 2013-2024

10.3.7. Germany

10.3.7.1. Market estimates and forecast, 2013-2024

10.3.7.2. Market estimates and forecast, by application, 2013-2024

10.3.7.3. Market estimates and forecast, by interface, 2013-2024

10.3.7.4. Market estimates and forecast, by end-use, 2013-2024

10.3.7.5. Market estimates and forecast, by type, 2013-2024

10.3.7.6. Market estimates and forecast, by deployment model, 2013-2024

10.3.8. UK

10.3.8.1. Market estimates and forecast, 2013-2024

10.3.8.2. Market estimates and forecast, by application, 2013-2024

10.3.8.3. Market estimates and forecast, by interface, 2013-2024

10.3.8.4. Market estimates and forecast, by end-use, 2013-2024

10.3.8.5. Market estimates and forecast, by type, 2013-2024

10.3.8.6. Market estimates and forecast, by deployment model, 2013-2024

10.3.9. France

10.3.9.1. Market estimates and forecast, 2013-2024

10.3.9.2. Market estimates and forecast, by application, 2013-2024

10.3.9.3. Market estimates and forecast, by interface, 2013-2024

10.3.9.4. Market estimates and forecast, by end-use, 2013-2024

10.3.9.5. Market estimates and forecast, by type, 2013-2024

10.3.9.6. Market estimates and forecast, by deployment model, 2013-2024

10.3.10. ; Spain

10.3.10.1. Market estimates and forecast, 2013-2024

10.3.10.2. Market estimates and forecast, by application, 2013-2024

10.3.10.3. Market estimates and forecast, by interface, 2013-2024

10.3.10.4. Market estimates and forecast, by end-use, 2013-2024

10.3.10.5. Market estimates and forecast, by type, 2013-2024

10.3.10.6. Market estimates and forecast, by deployment model, 2013-2024

10.3.11. ; Italy

10.3.11.1. Market estimates and forecast, 2013-2024

10.3.11.2. Market estimates and forecast, by application, 2013-2024

10.3.11.3. Market estimates and forecast, by interface, 2013-2024

10.3.11.4. Market estimates and forecast, by end-use, 2013-2024

10.3.11.5. Market estimates and forecast, by type, 2013-2024

10.3.11.6. Market estimates and forecast, by deployment model, 2013-2024

10.4. Asia Pacific

10.4.1. Market estimates and forecast, 2013-2024

10.4.2. Market estimates and forecast, by application, 2013-2024

10.4.3. Market estimates and forecast, by interface, 2013-2024

10.4.4. Market estimates and forecast, by end-use, 2013-2024

10.4.5. Market estimates and forecast, by type, 2013-2024

10.4.6. Market estimates and forecast, by deployment model, 2013-2024

10.4.7. Australia

10.4.7.1. Market estimates and forecast, 2013-2024

10.4.7.2. Market estimates and forecast, by application, 2013-2024

10.4.7.3. Market estimates and forecast, by interface, 2013-2024

10.4.7.4. Market estimates and forecast, by end-use, 2013-2024

10.4.7.5. Market estimates and forecast, by type, 2013-2024

10.4.7.6. Market estimates and forecast, by deployment model, 2013-2024

10.4.8. China

10.4.8.1. Market estimates and forecast, 2013-2024

10.4.8.2. Market estimates and forecast, by application, 2013-2024

10.4.8.3. Market estimates and forecast, by interface, 2013-2024

10.4.8.4. Market estimates and forecast, by end-use, 2013-2024

10.4.8.5. Market estimates and forecast, by type, 2013-2024

10.4.8.6. Market estimates and forecast, by deployment model, 2013-2024

10.4.9. India

10.4.9.1. Market estimates and forecast, 2013-2024

10.4.9.2. Market estimates and forecast, by application, 2013-2024

10.4.9.3. Market estimates and forecast, by interface, 2013-2024

10.4.9.4. Market estimates and forecast, by end-use, 2013-2024

10.4.9.5. Market estimates and forecast, by type, 2013-2024

10.4.9.6. Market estimates and forecast, by deployment model, 2013-2024

10.4.10. ; Japan

10.4.10.1. Market estimates and forecast, 2013-2024

10.4.10.2. Market estimates and forecast, by application, 2013-2024

10.4.10.3. Market estimates and forecast, by interface, 2013-2024

10.4.10.4. Market estimates and forecast, by end-use, 2013-2024

10.4.10.5. Market estimates and forecast, by type, 2013-2024

10.4.10.6. Market estimates and forecast, by deployment model, 2013-2024

10.4.11. ; Singapore

10.4.11.1. Market estimates and forecast, 2013-2024

10.4.11.2. Market estimates and forecast, by application, 2013-2024

10.4.11.3. Market estimates and forecast, by interface, 2013-2024

10.4.11.4. Market estimates and forecast, by end-use, 2013-2024

10.4.11.5. Market estimates and forecast, by type, 2013-2024

10.4.11.6. Market estimates and forecast, by deployment model, 2013-2024

10.4.12. ; South Korea

10.4.12.1. Market estimates and forecast, 2013-2024

10.4.12.2. Market estimates and forecast, by application, 2013-2024

10.4.12.3. Market estimates and forecast, by interface, 2013-2024

10.4.12.4. Market estimates and forecast, by end-use, 2013-2024

10.4.12.5. Market estimates and forecast, by type, 2013-2024

10.4.12.6. Market estimates and forecast, by deployment model, 2013-2024

10.5. Latin America

10.5.1. Market estimates and forecast, 2013-2024

10.5.2. Market estimates and forecast, by application, 2013-2024

10.5.3. Market estimates and forecast, by interface, 2013-2024

10.5.4. Market estimates and forecast, by end-use, 2013-2024

10.5.5. Market estimates and forecast, by type, 2013-2024

10.5.6. Market estimates and forecast, by deployment model, 2013-2024

10.5.7. Brazil

10.5.7.1. Market estimates and forecast, 2013-2024

10.5.7.2. Market estimates and forecast, by application, 2013-2024

10.5.7.3. Market estimates and forecast, by interface, 2013-2024

10.5.7.4. Market estimates and forecast, by end-use, 2013-2024

10.5.7.5. Market estimates and forecast, by type, 2013-2024

10.5.7.6. Market estimates and forecast, by deployment model, 2013-2024

10.5.8. Argentina

10.5.8.1. Market estimates and forecast, 2013-2024

10.5.8.2. Market estimates and forecast, by application, 2013-2024

10.5.8.3. Market estimates and forecast, by interface, 2013-2024

10.5.8.4. Market estimates and forecast, by end-use, 2013-2024

10.5.8.5. Market estimates and forecast, by type, 2013-2024

10.5.8.6. Market estimates and forecast, by deployment model, 2013-2024

10.5.9. Mexico

10.5.9.1. Market estimates and forecast, 2013-2024

10.5.9.2. Market estimates and forecast, by application, 2013-2024

10.5.9.3. Market estimates and forecast, by interface, 2013-2024

10.5.9.4. Market estimates and forecast, by end-use, 2013-2024

10.5.9.5. Market estimates and forecast, by type, 2013-2024

10.5.9.6. Market estimates and forecast, by deployment model, 2013-2024

10.6. MEA

10.6.1. Market estimates and forecast, 2013-2024

10.6.2. Market estimates and forecast, by application, 2013-2024

10.6.3. Market estimates and forecast, by interface, 2013-2024

10.6.4. Market estimates and forecast, by end-use, 2013-2024

10.6.5. Market estimates and forecast, by type, 2013-2024

10.6.6. Market estimates and forecast, by deployment model, 2013-2024

10.6.7. GCC

10.6.7.1. Market estimates and forecast, 2013-2024

10.6.7.2. Market estimates and forecast, by application, 2013-2024

10.6.7.3. Market estimates and forecast, by interface, 2013-2024

10.6.7.4. Market estimates and forecast, by end-use, 2013-2024

10.6.7.5. Market estimates and forecast, by type, 2013-2024

10.6.7.6. Market estimates and forecast, by deployment model, 2013-2024

10.6.8. South Africa

10.6.8.1. Market estimates and forecast, 2013-2024

10.6.8.2. Market estimates and forecast, by application, 2013-2024

10.6.8.3. Market estimates and forecast, by interface, 2013-2024

10.6.8.4. Market estimates and forecast, by end-use, 2013-2024

10.6.8.5. Market estimates and forecast, by type, 2013-2024

10.6.8.6. Market estimates and forecast, by deployment model, 2013-2024

Chapter 11. Company Profiles

11.1. Astute Solutions

11.1.1. Business Overview

11.1.2. Financial Data

11.1.3. Product Landscape

11.1.4. Collaboration and Funding

11.1.5. Mergers and Acquisitions

11.1.6. Strategic Outlook

11.1.7. SWOT Analysis

11.1.8. Analyst View

11.2. Baidu

11.2.1. Business Overview

11.2.2. Financial Data

11.2.3. Product Landscape

11.2.4. Collaboration and Funding

11.2.5. Mergers and Acquisitions

11.2.6. Strategic Outlook

11.2.7. SWOT Analysis

11.2.8. Analyst View

11.3. Botsify

11.3.1. Business Overview

11.3.2. Financial Data

11.3.3. Product Landscape

11.3.4. Collaboration and Funding

11.3.5. Mergers and Acquisitions

11.3.6. Strategic Outlook

11.3.7. SWOT Analysis

11.3.8. Analyst View

11.4. Bold360

11.4.1. Business Overview

11.4.2. Financial Data

11.4.3. Product Landscape

11.4.4. Collaboration and Funding

11.4.5. Mergers and Acquisitions

11.4.6. Strategic Outlook

11.4.7. SWOT Analysis

11.4.8. Analyst View

11.5. Chatfuel

11.5.1. Business Overview

11.5.2. Financial Data

11.5.3. Product Landscape

11.5.4. Collaboration and Funding

11.5.5. Mergers and Acquisitions

11.5.6. Strategic Outlook

11.5.7. SWOT Analysis

11.5.8. Analyst View

11.6. ChatterOn

11.6.1. Business Overview

11.6.2. Financial Data

11.6.3. Product Landscape

11.6.4. Collaboration and Funding

11.6.5. Mergers and Acquisitions

11.6.6. Strategic Outlook

11.6.7. SWOT Analysis

11.6.8. Analyst View

11.7. ChattyPeople

11.7.1. Business Overview

11.7.2. Financial Data

11.7.3. Product Landscape

11.7.4. Collaboration and Funding

11.7.5. Mergers and Acquisitions

11.7.6. Strategic Outlook

11.7.7. SWOT Analysis

11.7.8. Analyst View

11.8. Facebook

11.8.1. Business Overview

11.8.2. Financial Data

11.8.3. Product Landscape

11.8.4. Collaboration and Funding

11.8.5. Mergers and Acquisitions

11.8.6. Strategic Outlook

11.8.7. SWOT Analysis

11.8.8. Analyst View

11.9. Google Inc.

11.9.1. Business Overview

11.9.2. Financial Data

11.9.3. Product Landscape

11.9.4. Collaboration and Funding

11.9.5. Mergers and Acquisitions

11.9.6. Strategic Outlook

11.9.7. SWOT Analysis

11.9.8. Analyst View

11.10. Haptik Inc.

11.10.1. Business Overview

11.10.2. Financial Data

11.10.3. Product Landscape

11.10.4. Collaboration and Funding

11.10.5. Mergers and Acquisitions

11.10.6. Strategic Outlook

11.10.7. SWOT Analysis

11.10.8. Analyst View

11.11. Helpshift

11.11.1. Business Overview

11.11.2. Financial Data

11.11.3. Product Landscape

11.11.4. Collaboration and Funding

11.11.5. Mergers and Acquisitions

11.11.6. Strategic Outlook

11.11.7. SWOT Analysis

11.11.8. Analyst View

11.12. IBM

11.12.1. Business Overview

11.12.2. Financial Data

11.12.3. Product Landscape

11.12.4. Collaboration and Funding

11.12.5. Mergers and Acquisitions

11.12.6. Strategic Outlook

11.12.7. SWOT Analysis

11.12.8. Analyst View

11.13. Imperson Ltd.

11.13.1. Business Overview

11.13.2. Financial Data

11.13.3. Product Landscape

11.13.4. Collaboration and Funding

11.13.5. Mergers and Acquisitions

11.13.6. Strategic Outlook

11.13.7. SWOT Analysis

11.13.8. Analyst View

11.14. Kiwi Inc.

11.14.1. Business Overview

11.14.2. Financial Data

11.14.3. Product Landscape

11.14.4. Collaboration and Funding

11.14.5. Mergers and Acquisitions

11.14.6. Strategic Outlook

11.14.7. SWOT Analysis

11.14.8. Analyst View

11.15. ManyChat

11.15.1. Business Overview

11.15.2. Financial Data

11.15.3. Product Landscape

11.15.4. Collaboration and Funding

11.15.5. Mergers and Acquisitions

11.15.6. Strategic Outlook

11.15.7. SWOT Analysis

11.15.8. Analyst View

11.16. Microsoft Corporation

11.16.1. Business Overview

11.16.2. Financial Data

11.16.3. Product Landscape

11.16.4. Collaboration and Funding

11.16.5. Mergers and Acquisitions

11.16.6. Strategic Outlook

11.16.7. SWOT Analysis

11.16.8. Analyst View

11.17. Nuance Communication Inc.

11.17.1. Business Overview

11.17.2. Financial Data

11.17.3. Product Landscape

11.17.4. Collaboration and Funding

11.17.5. Mergers and Acquisitions

11.17.6. Strategic Outlook

11.17.7. SWOT Analysis

11.17.8. Analyst View

11.18. LivePerson

11.18.1. Business Overview

11.18.2. Financial Data

11.18.3. Product Landscape

11.18.4. Collaboration and Funding

11.18.5. Mergers and Acquisitions

11.18.6. Strategic Outlook

11.18.7. SWOT Analysis

11.18.8. Analyst View

11.19. Poncho

11.19.1. Business Overview

11.19.2. Financial Data

11.19.3. Product Landscape

11.19.4. Collaboration and Funding

11.19.5. Mergers and Acquisitions

11.19.6. Strategic Outlook

11.19.7. SWOT Analysis

11.19.8. Analyst View

11.20. ReplyYes

11.20.1. Business Overview

11.20.2. Financial Data

11.20.3. Product Landscape

11.20.4. Collaboration and Funding

11.20.5.

List of Tables

Data Tables

TABLE 1 Chatbot industry 360 degree synopsis, 2013 - 2024

TABLE 2 Chatbot market, by region, 2013 - 2017 (USD Million)

TABLE 3 Chatbot market, by region, 2018 - 2024, (USD Million)

TABLE 4 Chatbot market, by application, 2013 - 2017 (USD Million)

TABLE 5 Chatbot market, by application, 2018 - 2024, (USD Million)

TABLE 6 Chatbot market, by interface, 2013 - 2017 (USD Million)

TABLE 7 Chatbot market, by interface, 2018 - 2024, (USD Million)

TABLE 8 Chatbot market, by type, 2013 - 2017, (USD Million)

TABLE 9 Chatbot market, by type, 2018 - 2024, (USD Million)

TABLE 10 Chatbot market, by deployment model, 2013 - 2017, (USD Million)

TABLE 11 Chatbot market, by deployment model, 2018 - 2024, (USD Million)

TABLE 12 Chatbot market, by end-use, 2013 - 2017, (USD Million)

TABLE 13 Chatbot market, by end-use, 2018 - 2024, (USD Million)

TABLE 14 Vendor Landscape, 2017

TABLE 15 Customer service market, by region, 2013 - 2017 (USD Million)

TABLE 16 Customer service market, by region, 2018 - 2024, (USD Million)

TABLE 17 Social media model market, by region, 2013 - 2017 (USD Million)

TABLE 18 Social media model market, by region, 2018 - 2024, (USD Million)

TABLE 19 Payment/ order processing market, by region, 2013 - 2017 (USD Million)

TABLE 20 Payment/ order processing market, by region, 2018 - 2024, (USD Million)

TABLE 21 Marketing market, by region, 2013 - 2017 (USD Million)

TABLE 22 Marketing market, by region, 2018 - 2024, (USD Million)

TABLE 23 Others market, by region, 2013 - 2017 (USD Million)

TABLE 24 Others market, by region, 2018 - 2024, (USD Million)

TABLE 25 Standalone market, by region, 2013 - 2017 (USD Million)

TABLE 26 Standalone market, by region, 2018 - 2024, (USD Million)

TABLE 27 Web-based market, by region, 2013 - 2017 (USD Million)

TABLE 28 Web-based market, by region, 2018 - 2024, (USD Million)

TABLE 29 Third-party market, by region, 2013 - 2017 (USD Million)

TABLE 30 Third-party market, by region, 2018 - 2024, (USD Million)

TABLE 31 Rule-based market, by region, 2013 - 2017 (USD Million)

TABLE 32 Rule-based market, by region, 2018 - 2024, (USD Million)

TABLE 33 AI-based market, by region, 2013 - 2017 (USD Million)

TABLE 34 AI-based market, by region, 2018 - 2024, (USD Million)

TABLE 35 On-premise market, by region, 2013 - 2017 (USD Million)

TABLE 36 On-premise market, by region, 2018 - 2024, (USD Million)

TABLE 37 Cloud market, by region, 2013 - 2017 (USD Million)

TABLE 38 Cloud market, by region, 2018 - 2024, (USD Million)

TABLE 39 BFSI market, by region, 2013 - 2017 (USD Million)

TABLE 40 BFSI market, by region, 2018 - 2024, (USD Million)

TABLE 41 Media and entertainment market, by region, 2013 - 2017 (USD Million)

TABLE 42 Media and entertainment market, by region, 2018 - 2024, (USD Million)

TABLE 43 Healthcare market, by region, 2013 - 2017 (USD Million)

TABLE 44 Healthcare market, by region, 2018 - 2024, (USD Million)

TABLE 45 E-commerce market, by region, 2013 - 2017 (USD Million)

TABLE 46 E-commerce market, by region, 2018 - 2024, (USD Million)

TABLE 47 Retail market, by region, 2013 - 2017 (USD Million)

TABLE 48 Retail market, by region, 2018 - 2024, (USD Million)

TABLE 49 Travel and tourism market, by region 2013 - 2017, (USD Million)

TABLE 50 Travel and tourism market, by region, 2018 - 2024, (USD Million)

TABLE 51 Others market, by region, 2013 - 2017, (USD, Million)

TABLE 52 Others market, by region, 2018 - 2024, (USD Million)

TABLE 53 North America chatbot market, by application, 2013 - 2017, (USD Million)

TABLE 54 North America chatbot market, by application, 2018 - 2024, (USD Million)

TABLE 55 North America chatbot market, by interface, 2013 - 2017, (USD Million)

TABLE 56 North America chatbot market, by interface, 2018 - 2024, (USD Million)

TABLE 57 North America chatbot market, by type, 2013 - 2017, (USD Million)

TABLE 58 North America chatbot market, by type, 2018 - 2024, (USD Million)

TABLE 59 North America chatbot market, by deployment model, 2013 - 2017, (USD Million)

TABLE 60 North America chatbot market, by deployment model, 2018 - 2024, (USD Million)

TABLE 61 North America chatbot market, by end-use, 2013 - 2017, (USD Million)

TABLE 62 North America chatbot market, by end-use, 2018 - 2024, (USD Million)

TABLE 63 U.S. chatbot market, by application, 2013 - 2017, (USD Million)

TABLE 64 U.S. chatbot market, by application, 2018 - 2024, (USD Million)

TABLE 65 U.S. chatbot market, by interface, 2013 - 2017, (USD Million)

TABLE 66 U.S. chatbot market, by interface, 2018 - 2024, (USD Million)

TABLE 67 U.S. chatbot market, by type, 2013 - 2017, (USD Million)

TABLE 68 U.S. chatbot market, by type, 2018 - 2024, (USD Million)

TABLE 69 U.S. chatbot market, by deployment model, 2013 - 2017, (USD Million)

TABLE 70 U.S. chatbot market, by deployment model, 2018 - 2024, (USD Million)

TABLE 71 U.S. chatbot market, by end-use, 2013 - 2017, (USD Million)

TABLE 72 U.S. chatbot market, by end-use, 2018 - 2024, (USD Million)

TABLE 73 Canada chatbot market, by application, 2013 - 2017, (USD Million)

TABLE 74 Canada chatbot market, by application, 2018 - 2024, (USD Million)

TABLE 75 Canada chatbot market, by interface, 2013 - 2017, (USD Million)

TABLE 76 Canada chatbot market, by interface, 2018 - 2024, (USD Million)

TABLE 77 Canada chatbot market, by type, 2013 - 2017, (USD Million)

TABLE 78 Canada chatbot market, by type, 2018 - 2024, (USD Million)

TABLE 79 Canada chatbot market, by deployment model, 2013 - 2017, (USD Million)

TABLE 80 Canada chatbot market, by deployment model, 2018 - 2024, (USD Million)

TABLE 81 Canada chatbot market, by end-use, 2013 - 2017, (USD Million)

TABLE 82 Canada chatbot market, by end-use, 2018 - 2024, (USD Million)

TABLE 83 Europe chatbot market, by application, 2013 - 2017, (USD Million)

TABLE 84 Europe chatbot market, by application, 2018 - 2024, (USD Million)

TABLE 85 Europe chatbot market, by interface, 2013 - 2017, (USD Million)

TABLE 86 Europe chatbot market, by interface, 2018 - 2024, (USD Million)

TABLE 87 Europe chatbot market, by type, 2013 - 2017, (USD Million)

TABLE 88 Europe chatbot market, by type, 2018 - 2024, (USD Million)

TABLE 89 Europe chatbot market, by deployment model, 2013 - 2017, (USD Million)

TABLE 90 Europe chatbot market, by deployment model, 2018 - 2024, (USD Million)

TABLE 91 Europe chatbot market, by end-use, 2013 - 2017, (USD Million)

TABLE 92 Europe chatbot market, by end-use, 2018 - 2024, (USD Million)

TABLE 93 U.K chatbot market, by application, 2013 - 2017, (USD Million)

TABLE 94 U.K chatbot market, by application, 2018 - 2024, (USD Million)

TABLE 95 U.K chatbot market, by interface, 2013 - 2017, (USD Million)

TABLE 96 U.K chatbot market, by interface, 2018 - 2024, (USD Million)

TABLE 97 U.K chatbot market, by type, 2013 - 2017, (USD Million)

TABLE 98 U.K chatbot market, by type, 2018 - 2024, (USD Million)

TABLE 99 U.K chatbot market, by deployment model, 2013 - 2017, (USD Million)

TABLE 100 U.K chatbot market, by deployment model, 2018 - 2024, (USD Million)

TABLE 101 U.K chatbot market, by end-use, 2013 - 2017, (USD Million)

TABLE 102 U.K chatbot market, by end-use, 2018 - 2024, (USD Million)

TABLE 103 Germany chatbot market, by application, 2013 - 2017, (USD Million)

TABLE 104 Germany chatbot market, by application, 2018 - 2024, (USD Million)

TABLE 105 Germany chatbot market, by interface, 2013 - 2017, (USD Million)

TABLE 106 Germany chatbot market, by interface, 2018-2024, (USD Million)

TABLE 107 Germany chatbot market, by type, 2013 - 2017, (USD Million)

TABLE 108 Germany chatbot market, by type, 2018 - 2024, (USD Million)

TABLE 109 Germany chatbot market, by deployment model, 2013 - 2017, (USD Million)

TABLE 110 Germany chatbot market, by deployment model, 2018 - 2024, (USD Million)

TABLE 111 Germany chatbot market, by end-use, 2013 - 2017, (USD Million)

TABLE 112 Germany chatbot market, by end-use, 2018 - 2024, (USD Million)

TABLE 113 France chatbot market, by application, 2013 - 2017, (USD Million)

TABLE 114 France chatbot market, by application, 2018 - 2024, (USD Million)

TABLE 115 France chatbot market, by interface, 2013 - 2017, (USD Million)

TABLE 116 France chatbot market, by interface, 2018 - 2024, (USD Million)

TABLE 117 France chatbot market, by type, 2013 - 2017, (USD Million)

TABLE 118 France chatbot market, by type, 2018 - 2024, (USD Million)

TABLE 119 France chatbot market, by deployment model, 2013 - 2017, (USD Million)

TABLE 120 France chatbot market, by deployment model, 2018 - 2024, (USD Million)

TABLE 121 France chatbot market, by end-use, 2013 - 2017, (USD Million)

TABLE 122 France chatbot market, by end-use, 2018 - 2024, (USD Million)

TABLE 123 Italy chatbot market, by application, 2013 - 2017, (USD Million)

TABLE 124 Italy chatbot market, by application, 2018 - 2024, (USD Million)

TABLE 125 Italy chatbot market, by interface, 2013 - 2017, (USD Million)

TABLE 126 Italy chatbot market, by interface, 2018-2024, (USD Million)

TABLE 127 Italy chatbot market, by type, 2013-2017, (USD Million)

TABLE 128 Italy chatbot market, by type, 2018-2024, (USD Million)

TABLE 129 Italy chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 130 Italy chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 131 Italy chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 132 Italy chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 133 Spain chatbot market, by application, 2013-2017, (USD Million)

TABLE 134 Spain chatbot market, by application, 2018-2024, (USD Million)

TABLE 135 Spain chatbot market, by interface, 2013-2017, (USD Million)

TABLE 136 Spain chatbot market, by interface, 2018-2024, (USD Million)

TABLE 137 Spain chatbot market, by type, 2013-2017, (USD Million)

TABLE 138 Spain chatbot market, by type, 2018-2024, (USD Million)

TABLE 139 Spain chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 140 Spain chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 141 Spain chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 142 Spain chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 143 Asia Pacific chatbot market, by application, 2013-2017, (USD Million)

TABLE 144 Asia Pacific chatbot market, by application, 2018-2024, (USD Million)

TABLE 145 Asia Pacific chatbot market, by interface, 2013-2017, (USD Million)

TABLE 146 Asia Pacific chatbot market, by interface, 2018-2024, (USD Million)

TABLE 147 Asia Pacific chatbot market, by type, 2013-2017, (USD Million)

TABLE 148 Asia Pacific chatbot market, by type, 2018-2024, (USD Million)

TABLE 149 Asia Pacific chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 150 Asia Pacific chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 151 Asia Pacific chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 152 Asia Pacific chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 153 Australia chatbot market, by application, 2013-2017, (USD Million)

TABLE 154 Australia chatbot market, by application, 2018-2024, (USD Million)

TABLE 155 Australia chatbot market, by interface, 2013-2017, (USD Million)

TABLE 156 Australia chatbot market, by interface, 2018-2024, (USD Million)

TABLE 157 Australia chatbot market, by type, 2013-2017, (USD Million)

TABLE 158 Australia chatbot market, by type, 2018-2024, (USD Million)

TABLE 159 Australia chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 160 Australia chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 161 Australia chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 162 Australia chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 163 China chatbot market, by application, 2013-2017, (USD Million)

TABLE 164 China chatbot market, by application, 2018-2024, (USD Million)

TABLE 165 China chatbot market, by interface, 2013-2017, (USD Million)

TABLE 166 China chatbot market, by interface, 2018-2024, (USD Million)

TABLE 167 China chatbot market, by type, 2013-2017, (USD Million)

TABLE 168 China chatbot market, by type, 2018-2024, (USD Million)

TABLE 169 China chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 170 China chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 171 China chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 172 China chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 173 India chatbot market, by application, 2013-2017, (USD Million)

TABLE 174 India chatbot market, by application, 2018-2024, (USD Million)

TABLE 175 India chatbot market, by interface, 2013-2017, (USD Million)

TABLE 176 India chatbot market, by interface, 2018-2024, (USD Million)

TABLE 177 India chatbot market, by type, 2013-2017, (USD Million)

TABLE 178 India chatbot market, by type, 2018-2024, (USD Million)

TABLE 179 India chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 180 India chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 181 India chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 182 India chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 183 Japan chatbot market, by application, 2013-2017, (USD Million)

TABLE 184 Japan chatbot market, by application, 2018-2024, (USD Million)

TABLE 185 Japan chatbot market, by interface, 2013-2017, (USD Million)

TABLE 186 Japan chatbot market, by interface, 2018-2024, (USD Million)

TABLE 187 Japan chatbot market, by type, 2013-2017, (USD Million)

TABLE 188 Japan chatbot market, by type, 2018-2024, (USD Million)

TABLE 189 Japan chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 190 Japan chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 191 Japan chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 192 Japan chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 193 South Korea chatbot market, by application, 2013-2017, (USD Million)

TABLE 194 South Korea chatbot market, by application, 2018-2024, (USD Million)

TABLE 195 South Korea chatbot market, by interface, 2013-2017, (USD Million)

TABLE 196 South Korea chatbot market, by interface, 2018-2024, (USD Million)

TABLE 197 South Korea chatbot market, by type, 2013-2017, (USD Million)

TABLE 198 South Korea chatbot market, by type, 2018-2024, (USD Million)

TABLE 199 South Korea chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 200 South Korea chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 201 South Korea chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 202 South Korea chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 203 Latin America chatbot market, by application, 2013-2017, (USD Million)

TABLE 204 Latin America chatbot market, by application, 2018-2024, (USD Million)

TABLE 205 Latin America chatbot market, by interface, 2013-2017, (USD Million)

TABLE 206 Latin America chatbot market, by interface, 2018-2024, (USD Million)

TABLE 207 Latin America chatbot market, by type, 2013-2017, (USD Million)

TABLE 208 Latin America chatbot market, by type, 2018-2024, (USD Million)

TABLE 209 Latin America chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 210 Latin America chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 211 Latin America chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 212 Latin America chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 213 Mexico chatbot market, by application, 2013-2017, (USD Million)

TABLE 214 Mexico chatbot market, by application, 2018-2024, (USD Million)

TABLE 215 Mexico chatbot market, by interface, 2013-2017, (USD Million)

TABLE 216 Mexico chatbot market, by interface, 2018-2024, (USD Million)

TABLE 217 Mexico chatbot market, by type, 2013-2017, (USD Million)

TABLE 218 Mexico chatbot market, by type, 2018-2024, (USD Million)

TABLE 219 Mexico chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 220 Mexico chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 221 Mexico chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 222 Mexico chatbot market, by end-use 2018-2024, (USD Million)

TABLE 223 Brazil chatbot market, by application, 2013-2017, (USD Million)

TABLE 224 Brazil chatbot market, by application, 2018-2024, (USD Million)

TABLE 225 Brazil chatbot market, by interface, 2013-2017, (USD Million)

TABLE 226 Brazil chatbot market, by interface, 2018-2024, (USD Million)

TABLE 227 Brazil chatbot market, by type, 2013-2017, (USD Million)

TABLE 228 Brazil chatbot market, by type, 2018-2024, (USD Million)

TABLE 229 Brazil chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 230 Brazil chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 231 Brazil chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 232 Brazil chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 233 Argentina chatbot market, by application, 2013-2017, (USD Million)

TABLE 234 Argentina chatbot market, by application, 2018-2024, (USD Million)

TABLE 235 Argentina chatbot market, by interface, 2013-2017, (USD Million)

TABLE 236 Argentina chatbot market, by interface, 2018-2024, (USD Million)

TABLE 237 Argentina chatbot market, by type, 2013-2017, (USD Million)

TABLE 238 Argentina chatbot market, by type, 2018-2024, (USD Million)

TABLE 239 Argentina chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 240 Argentina chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 241 Argentina chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 242 Argentina chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 243 MEA chatbot market, by application, 2013-2017, (USD Million)

TABLE 244 MEA chatbot market, by application, 2018-2024, (USD Million)

TABLE 245 MEA chatbot market, by interface, 2013-2017, (USD Million)

TABLE 246 MEA chatbot market, by interface, 2018-2024, (USD Million)

TABLE 247 MEA chatbot market, by type, 2013-2017, (USD Million)

TABLE 248 MEA chatbot market, by type, 2018-2024, (USD Million)

TABLE 249 MEA chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 250 MEA chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 251 MEA chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 252 MEA chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 253 GCC chatbot market, by application, 2013-2017, (USD Million)

TABLE 254 GCC chatbot market, by application, 2018-2024, (USD Million)

TABLE 255 GCC chatbot market, by interface, 2013-2017, (USD Million)

TABLE 256 GCC chatbot market, by interface, 2018-2024, (USD Million)

TABLE 257 GCC chatbot market, by type, 2013-2017, (USD Million)

TABLE 258 GCC chatbot market, by type, 2018-2024, (USD Million)

TABLE 259 GCC chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 260 GCC chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 261 GCC chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 262 GCC chatbot market, by end-use, 2018-2024, (USD Million)

TABLE 254 South Africa chatbot market, by application, 2013-2017, (USD Million)

TABLE 254 South Africa chatbot market, by application, 2018-2024, (USD Million)

TABLE 255 South Africa chatbot market, by interface, 2013-2017, (USD Million)

TABLE 256 South Africa chatbot market, by interface, 2018-2024, (USD Million)

TABLE 257 South Africa chatbot market, by type, 2013-2017, (USD Million)

TABLE 258 South Africa chatbot market, by type, 2018-2024, (USD Million)

TABLE 259 South Africa chatbot market, by deployment model, 2013-2017, (USD Million)

TABLE 260 South Africa chatbot market, by deployment model, 2018-2024, (USD Million)

TABLE 261 South Africa chatbot market, by end-use, 2013-2017, (USD Million)

TABLE 262 South Africa chatbot market, by end-use, 2018-2024, (USD Million)



Charts & Figures

FIG 1 Chatbot market, 2013 - 2024 (USD Million)

FIG. 2 Chatbot market, 2013 - 2024 (USD Million)

FIG. 3 Stakeholders of chatbot market

FIG. 4 Chatbot market evolution

FIG. 5 Chatbot architecture

FIG. 6 Industry ecosystem analysis

FIG. 7 NLP providers market share, 2017

FIG. 8 Machine learning providers market share, 2017

FIG. 9 Chatbot platform providers market share, 2017

FIG. 10 Industry wise usage of chatbot, 2017

FIG. 11 Growth potential analysis

FIG. 12 Porter’s analysis

FIG. 13 PESTEL analysis

FIG. 14 Company analysis of major market players, 2017

FIG. 15 Company analysis of innovation leaders, 2017

FIG. 16 Competitive Landscape, 2017

FIG. 17 North America market share by countries, 2017

FIG. 18 Europe market share by countries, 2017

FIG. 19 Asia Pacific market share by countries, 2017

FIG. 20 Latin America market share, by countries, 2017

FIG. 21 MEA market share, by countries, 2017

FIG. 22 SWOT Analysis, Astute Solutions

FIG. 23 SWOT Analysis, Baidu.

FIG. 24 SWOT Analysis, Botsify

FIG. 25 SWOT Analysis, Bold360

FIG. 26 SWOT Analysis, Chatfuel

FIG. 27 SWOT Analysis, ChatterOn

FIG. 28 SWOT Analysis, ChattyPeople

FIG. 29 SWOT Analysis, Facebook

FIG. 30 SWOT Analysis, Google Inc.

FIG. 31 SWOT Analysis, Haptik Inc.

FIG. 32 SWOT Analysis, Helpshift

FIG. 33 SWOT Analysis, IBM.

FIG. 34 SWOT Analysis, Imperson Ltd.

FIG. 35 SWOT Analysis, Kiwi Inc.

FIG. 36 SWOT Analysis, ManyChat.

FIG. 37 SWOT Analysis, Microsoft Corporation

FIG. 38 SWOT Analysis, Nuance Communications

FIG. 39 SWOT Analysis, LivePerson

FIG. 40 SWOT Analysis, Poncho.

FIG. 41 SWOT Analysis, ReplyYes

FIG. 42 SWOT Analysis, Slack Technologies

FIG. 43 SWOT Analysis, SRI International.