Table of Content

 1. Executive Summary

     
    Executive Summary
        Executive Summary—Key Findings
        Executive Summary—What is Uberization of Service?
        Executive Summary—Comparison Between Traditional and Service Marketplace Access
        Executive Summary—Business Model Approaches
        Executive Summary—Market Snapshot
        Executive Summary—Market Intensity by Region
        Executive Summary—What are the Key Business Factors?
        Current and Future Outlook

 2. Research Scope, Objectives, Background, and Methodology

     
    Research Scope, Objectives, Background, and Methodology
        Research Scope
        Research Aims and Objectives
        Key Questions this Study will Answer
        Research Methodology

 3. Transformational Trends Impacting Vehicle Service

     
    Transformational Trends Impacting Vehicle Service
        Trend 1—Connectivity Powers On-demand Mobility Services
        Trend 2—Demographic Shifts (Gen Y and Z as Vehicle Owners)
        Trend 3—Emergence of Women as Vehicle Buyers and Users
        Trend 4—Investment Interest in Aftermarket Start-ups
        Trend 5—Digital Transformation in the Automotive Service Industry
        Future Revenue Growth From Downstream Services

 4. Business Models and KPIs for Service Marketplaces

     
    Business Models and KPIs for Service Marketplaces
        Business Model Approaches
        Digital KPIs—B2B (Workshop Centric)
        Digital KPIs—B2C (Vehicle Owner Centric)

 5. Market Opportunity Analysis

     
    Market Opportunity Analysis
        Service Marketplaces—Stages of Development
        Service Marketplaces—Investment Trends
        Service Jobs Potential (Service Marketplaces) in Key Markets
        Service Jobs Penetration (Service Marketplaces) in Key Markets
        Service Revenue Potential (Digital Platforms) by Key Markets
        Service Revenue Penetration (Service Marketplaces) in Key Markets
        Revenue Potential for a Digital Garage Platform
        Impact of Service Marketplaces on Channel Participants
        Stakeholder Activity Analysis in Vehicle Service Digitization
        Overview of Existing OEM/OES Partnerships With Service Marketplaces

 6. Service Marketplaces—Competitive Analysis

     
    Service Marketplaces—Competitive Analysis
        Region-wise Competitor Mapping
        Competitor Mapping—Business Model Analysis
        Key Differentiators Among Competitors
        Benchmarking Key Service Aggregators

 7. Service Marketplaces—Competitor Profiles

     
    Service Marketplaces—Competitor Profiles
        Whocanfixmycar | www.whocanfixmycar.com
        Whocanfixmycar—Customer Interface
        Caroobi | www.caroobi.com
        Caroobi—Customer Interface
        Bookmygarage | www.bookmygarage.com
        Bookmygarage—Customer Interface
        Yourmechanic | www.yourmechanic.com
        Yourmechanic—Customer Interface
        ClickMechanic | www.clickmechanic.com
        ClickMechanic—Customer Interface
        Mycarneedsa | www.mycarneedsa.com
        Mycarneedsa—Customer Interface
        Openbay | www.openbay.com
        Openbay—Customer Interface
        Autobutler | www.autobutler.de
        Autobutler—Customer Interface
        Mon Mécanicien | www.monmecanicien.fr
        Mon Mécanicien—Customer Interface
        iDGARAGES | www.idgarages.com
        iDGARAGES—Customer Interface
        Fairgarage | www.fairgarage.de
        Fairgarage—Customer Interface
        Autoscout24 | www.werkstatt.autoscout24.de
        Autoscout24—Customer Interface

 8. Service Marketplaces—Strategies and Opportunities for Future Growth

     
    Service Marketplaces—Strategies and Opportunities for Future Growth
        Future of Service Marketplace Capabilities
        Emerging Business Model Case Study—Engie Solution
        Increasing Customer Touchpoints and Services
        Increasing Services for Workshops

 9. Growth Opportunities and Companies to Action

     
    Growth Opportunities and Companies to Action
        Growth Opportunity in Service Marketplaces
        Strategic Imperatives for Success and Growth

 10. Conclusion

     
    Conclusion
        Key Parameters for Success in Service Marketplaces
        The Last Word—Three Big Predictions
        Legal Disclaimer

 11. Appendix

     
    Appendix
        Market Engineering Methodology
        List of Exhibits
        List of Exhibits (continued)